Legal
Last updated: 24 September 2026
Peng House Books ("we", "us", "our") operates the website penghousebooks.com. We are responsible for the personal information collected through this Site. You can contact us about anything in this policy at [email protected] or by mail at 3030 N Racine Ave, Chicago, Illinois 60657, United States.
When you submit an inquiry form (including our quote and consultation forms), we collect the information you provide: your name, email address, phone number (optional), the service and genre you select, and your message.
To understand how visitors find us, our forms also record the page you submitted from, the page you first landed on (including any campaign parameters such as UTM tags or advertising click identifiers in the address), and the referring website. Our server also records your IP address when a form is submitted, which helps us prevent spam and abuse.
This Site uses Google Tag Manager and associated analytics and advertising tags to measure how the Site is used and how our advertising performs. These services may set cookies or similar technologies in your browser. We also use LiveChat to provide live chat support; if you use the chat, the messages you send and related technical data are processed by LiveChat to deliver that service.
You can control or delete cookies through your browser settings. Blocking some cookies may affect parts of the Site such as live chat.
Your inquiry details are delivered by email to our team and trusted partners who handle inquiries on our behalf. We use third-party service providers to operate the Site and our communications, including our web hosting provider, our email provider (Zoho Mail), Google (Tag Manager, analytics and advertising) and LiveChat. These providers process data on our behalf under their own security and privacy commitments.
We do not sell your personal information.
We keep inquiry data for as long as needed to handle your inquiry and any resulting engagement, and for a reasonable period afterwards for our business records. You can ask us to delete your inquiry data at any time (see section 7).
Depending on where you live, you may have rights under applicable privacy laws — including the right to know what personal information we hold about you, to request a copy of it, to have inaccurate information corrected, and to request deletion. To exercise any of these rights, email [email protected] and we will respond in accordance with applicable law. We will not discriminate against you for exercising your privacy rights.
Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through the Site, contact us and we will delete it.
We may update this policy from time to time. The version published on this page applies from the "Last updated" date shown above.
Peng House Books
3030 N Racine Ave, Chicago, Illinois 60657, United States
Email: [email protected]
Phone: +1 803 801 1784
